“SIRC – Servizi interculturali Regione Campania” is a multi-action project co-financed by the Ministry of Interior of Italy – Asylum, Migration and Integration Fund (2015-2017). It aims at improving the level of public services for third-Countries nationals, increasing also inter-cultural competences of public officers.
Specific Objectives of the Project are:
To achieve the above-mentioned objectives, the following activities will be carried out:
Advanced Training Courses on Inter-cultural Tools for Communication, for officers of Public Services in Campania;
Thematic Sessions dealing with the issue of impact of the migrants on the local society;
Desk of Linguistic and Cultural Mediation, including legal advice, for Public Services;
Pilot Action, for the re-planning of Services with an inter-cultural approach.
Leader of the project “S.I.R.C. – Servizi Interculturali Regione Campania” is COINOR – Università di Napoli ‘Federico II’.
IRISS-CNR participates to the planning meetings and to all activities directly connected to the Project.
In particular, IRISS-CNR will carry out two Pilot Actions, for the re-planning of Services with an inter-cultural approach.
This highly innovative task aims at creating a model for ‘new’ public services for foreign citizens. The Action is founded on the analysis of public services for Third-Countries nationals.
Three steps are undertaken to achieve this task: 1. Laboratory of Service design for the re-planning of the service; 2. Coaching and Testing of the defined model as output of the Laboratory; 3. Meeting / Laboratory for the upgrade of the applicable model, according to the feedbacks of the preceding phases.
The Pilot Action sets as its objectives:
To plan and to put into action the ‘new’ inter-cultural service for foreign users;
To increase the knowledge of ‘Service Design’, of its methods and approaches;
To introduce practical tools of planning and to train the staff involved in the project, through coaching, planning, sharing and reflections activities (learning by doing);
To strengthen the abilities of the staff, applying the ‘Design Thinking’ tools and the planning focused on the potential user;
To improve the capabilities of the staff (autonomy, ability to modify the touchpoints of the service offered), in order to answer the needs of foreign users when the situation requires so.